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PERFORMANCE SUPPORT

 

Enabling your employees takes more than one-off training events; it also requires ongoing access to useful resources to help them when they need it most. These resources can range from a process flow to an animation or video, but the most important thing is to make sure they’re accessible directly from the workflow.

Why use it?

Resources can reinforce learning from other activities

It provides help for those tasks deemed too infrequent or low-priority to be included in training

It provides support when employees need it most

Nurtures a problem-solving and resilient mindset

Reduces time off the job and searching for help

How we can help

Create new resources and place them where they’re most needed.

It can be daunting when you embark on implementing a performance-support strategy. We’re here to help:

Run focus groups with employees at all levels to determine the real challenges they face in the role.

Curate existing support resources, reduce duplication and retire those that are no longer fit for purpose.

Develop processes for the ownership and ongoing maintenance of all supporting resources.